Ocado Discount Codes - September 2024

FAQs

Codes

How do I use my Ocado discount code?

1. Click on one of our deals. A code will appear in the box if one is required to redeem the discount. Make sure to copy the code.
2. Visit the Ocado online store and shop as you normally would. 
3. Click on the shopping bag icon to checkout.
4. Locate the ‘Enter Promotional Code’ box under the items in your bag.
5. Paste and apply. Your discount will automatically come off your order total.

What savings can I expect with an Ocado voucher code?

Ocado offers a range of percentage and pound-based discounts, which makes this question difficult to answer. £20 off first orders is the most common discount, while 30% off for new customers + 3 free months of the Ocado Smart Pass is the best deal we have seen.

How can I get 25% off at Ocado?

This new customer discount is achieved by spending £60 or more on your first order. View our current list of verified offers to see if it is currently available.

Does Ocado have discount codes for existing customers?

You might have noticed that all of the aforementioned codes had one thing in common; they were for new customers. Ocado does give their existing customers the chance to save by referring a friend. After they have made 3 purchases, you will receive a voucher for £40.

Delivery

How do I book a delivery slot at Ocado?

Once you are finished shopping for your groceries and have reached the minimum spend of £40, you will be provided with delivery slot options. Delivery can be booked days in advance or sometimes same day depending on demand.

How much does Ocado charge for delivery?

You can enjoy Ocado home delivery from 99p up to £6.99 depending on the day of the week and time slot.

Smart Pass

Is the Ocado Smart Pass free?

No, here are the Smart Pass schemes and their associated costs:

Anytime Smart Pass

• Monthly: £8.99
• Every 6 months: £49.99 (£8.33 monthly)
• Annually: £89.99 (£7.49 monthly)

Midweek Smart Pass

This pass allows free delivery Tuesday - Thursday. 

• Monthly: £3.99
• Every 6 months: £22.49
• Annually: £39.99 

How do I cancel my Ocado Smart Pass?

Contact Ocado customer service and select ‘I’d like to cancel my Smart Pass’ from the drop down menu.

Other

Can I edit my order at Ocado?

Yes, go to ‘My Orders’ and click on ‘Edit’. There, you can remove items, add items or change the delivery slot. Ocado also offers the chance to cancel your order if it’s at least one day before the delivery is due.

How do I get a refund from Ocado?

If an item is missing, your fresh product went bad before the number of days specified under the Fresh+ Promise or there is something wrong like packaging damage, you qualify for a refund. This can be done via the orders page in your Ocado account.

What is the contact information for Ocado customer service?

• Phone number: 0345 656 1234
• Contact form